An Open Letter to Microsoft

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Dearest Microsoft,

We have been the best of friends for many years.  I have built my career around your technologies, been an advocate for your software, shared information on your hardware and participated in your MVP program (twice!).  It is out of this deep appreciation for you that I write to you today.

I just purchased the Surface Pro 3 - and I love it - but that is not what this letter is about.

Your store (microsoftstore.com) could use a revamp..

The deficiencies as I see them are primarily with the customer specific pages, once the customer is signed in.

The view on the primary page and the order page is not in a grid as one might expect when supplying this type of information nor is it laid out in a manner easily read, in fact the page is so poorly designed that if you have three orders with 3 items each you have to actually go to the next page to see the third order,  I can't imagine the difficulty if someone had 10 or more orders.  Not only is the view challenging (see how nice I was in my word choice) but the information is somewhat lacking.   Whether the order was adjusted, or credited is not reflected.  The view is just rather clunky! The primary reason one would go back to this history of their order is for that type of information... did they ship yet, did they apply my credit on my return ...

The Surface however is a work of art.  I love the keyboard/cover, it is fast, Windows 8.1 rocks and I can't wait for Windows 10 and it truly is a laptop replacement!  I have been using Visual Studio 13 on it and it has been a pleasant alternative to trying to carry around a laptop to all the places that seem like the right 'programming places'.

Great job on Surface Pro 3!

Most Sincerely,

Ronda Pederson

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